DT Agro Services Ltd – Refund and Returns Policy

At DT Agro Services Ltd, customer satisfaction is our priority. We aim to ensure that all our products meet the highest standards of quality and performance. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

  • Products may be returned within 7 days of purchase.

  • Items must be in original condition, unused, and in the original packaging.

  • A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

  • Opened or used seed packets, agrochemicals, or veterinary products.

  • Perishable or expired items.

  • Products damaged after purchase due to improper storage or handling.

3. Refunds

  • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 working days, via the original method of payment.

4. Exchanges

  • Products may be exchanged for the same or equivalent item if defective or damaged upon delivery.

  • Exchanges are subject to stock availability.

5. Return Process

To initiate a return:

  1. Contact our customer service team at [insert contact details].

  2. Provide details of the product, receipt, and reason for return.

  3. Bring or ship the item to our store or designated return center.

6. Shipping Costs

  • The customer is responsible for shipping costs unless the return is due to an error on our part (e.g., wrong or defective item delivered).

7. Contact Us

For any questions or concerns, please contact us at:

DT Agro Services Ltd
Mazabuka, Zambia
Phone: +260 977 445 190
Email: customercare@dtagroservices.com